Privacy Policy

AI3 Inc. (the "Company") treats users' personal information with care while providing the team messenger service "Modak." This policy explains what information we collect and why, and how we store and protect it.

1. Information we collect

• Account information — email address, name, profile photo (if set)
• Service usage information — messages, files, channel and workspace information, language and time zone settings
• External account connection information — If you use external login (e.g., Google), the email and name provided by that service; if you use external messenger data import, the conversations and files the user selects
• Automatically collected information — access logs, browser and device information (for stable operation of the service)
• App notification information — When you turn on notifications in the iPhone or Android app, we store a device notification token and the device type, app version, and language. This token is used only to send notifications to that device. If you turn off notifications in the app or delete the app, the token is deleted too.

2. Purposes of use

• Providing the service — sending and storing messages, sharing files, managing members
• AI assistant features — processing of conversations where a user calls the AI
• Reliable service operation — incident response, abuse prevention, security
• Notices — alerts needed to run the service, such as verification and invitation emails
• App notifications — notify your phone of new messages, mentions, and replies according to the settings the user has turned on

3. AI features and data

When you call the AI assistant in a channel, the conversation content needed to generate a response is sent to the AI model provider. The content sent is used only to generate the response, and the Company does not provide users' conversations for AI model training.

4. Retention and deletion

• Personal information is destroyed without delay once its purpose has been fulfilled.
• When you delete your account, your account information is deleted immediately. However, information that the law requires us to keep (for example, access logs) is retained for the required period and then destroyed.
• Messages and files in a workspace are within the workspace admin's scope of management.

5. Disclosure to third parties and processing by contractors

The Company does not provide personal information to third parties unless there is a legal basis or the user has consented. To operate the Service, we entrust cloud infrastructure, email delivery, and AI model processing to trusted vendors, and we require them by contract to protect personal information.

6. Your rights

Users can check, correct, or delete their information, or request that processing be stopped, at any time. You can do this directly in the Service or by contacting us at the address below.

Delete account — You can delete it yourself under My profile menu → Delete account in the app and on the web. Once deleted, you can no longer log in, and your name, email, profile photo, contact info, and notification tokens are erased, and you leave all workspaces. Messages you already sent are kept to preserve the conversation context of the people who remain, but the sender is shown only as "Unknown".

7. Security measures

• We protect personal information with encryption in transit (HTTPS) and access control.
• Access to personal information is limited to the minimum number of people needed for work.

8. Cookies

We use only the essential cookies needed to keep you logged in. We don't use cookies for advertising or tracking.

9. Chief Privacy Officer

Privacy Officer: Cheolmin Pyo · Contact: pyo@ai3.kr
We confirm inquiries without delay and reply promptly.

10. Changes to this policy

If this policy changes, we will notify you in the service 7 days before it takes effect. For significant changes, we will notify you 30 days in advance.